Questions, answered
Clarity, before and
after purchase.
Useful answers about the product, ritual, delivery, and subscriptions.
What is the moisturiser designed to do?
It is designed to support lasting hydration, softness, a plumped feel, barrier comfort, and a luminous-looking finish.
Will it feel heavy or oily?
The intended finish is rich yet light: cocooning during application, then soft and comfortable rather than oily.
Is it suitable for every skin type?
Final suitability language is subject to formula approval. Patch test before first use and stop if irritation occurs.
How much should I apply?
Begin with a small pearl for face and neck. Add a little more only where your skin needs it.
What is the difference between the plans?
The six-month plan saves 10%; the twelve-month plan saves 15%. Both deliver monthly and continue after their minimum term until cancelled.
Can I cancel a subscription?
Self-service cancellation is available after the minimum term. Any pre-term exceptions follow the final subscription policy shown at checkout.
When will my order arrive?
Final processing, delivery service, and estimated timing are shown before payment and in your confirmation.
Can I return an opened product?
Because skincare is a hygiene-sensitive product, restrictions may apply once opened. The final returns policy is shown before purchase.
How do I contact support?
Use the contact form and select the most relevant category. Never send complete card details or passwords.